Careers
Careers
Customer Service Administrator
Job Details
- Posted: November 2023
- Location: Freetown
- Experience: 3 Years
- Category: Administration
Frequently Asked Questions
What do we look for?
At Westwind Energy, we seek individuals who are open, willing to contribute to a greater purpose, and share our passion for making a positive impact by saving lives. We value and prioritize the growth of every team member in all aspects of their lives.
Where to interview?
All interviews will take place at our Factory office in Freetown. An initial telephone screening will be conducted.
Can I apply after rejection?
Certainly! We have an open hiring policy, and we welcome applicants to reapply even after a previous rejection. We value continuous improvement and encourage individuals to consider the feedback received, apply it, and try again for future opportunities. Your persistence is appreciated, and we believe in providing chances for growth and success.
Post :
Customer Service Administrator
Time :
Full Time
Location :
Wellington, Freetown
Westwind Energy is a social enterprise based in Sierra Leone. We have been manufacturing and distributing improved energy efficient cookstoves under the Wonder Stoves brand name since 1990.
The candidate will possess the following skills and attributes: excellent organisational skills, prioritise workload and ability to multitask, strong communication skills, enthusiastic with excellent knowledge of finance, a good working knowledge of MS Word, Excel and great attention to detail.
Responsibilities will include:
- Handling customer enquiries, issuing advice and helping to process their orders.
- Working as part of a team to ensure processes and procedures are followed accurately and are aligned to our operating procedures.
- Processing of enquiries, phone calls and capturing orders from customers.
- Taking incoming calls from the public in a friendly and informative manner.
- Making outbound calls to businesses and costumers regarding their orders.
- Understand processes (i.e., repairs and returns) and be able to articulate this on the phone to customers.
- Provide accurate information on products available and product specification.
- Set up new customer accounts and enter information accurately onto the company database.
- Overseeing the accounts from raising invoices through to chasing payments and orders.
- Managing the customer accounts system.
- Assisting the sales team with processing and progressing customer orders.
- Supporting drivers with paperwork and supplies.
- Processing the returns and repairs in the factory.
- Assist colleagues in other departments where and when required.
- Send daily reports via WhatsApp chat group on activities.
- Plan and coordinate administrative procedures and systems and devise ways to streamline processes.
- Recruit and train personnel and allocate responsibilities and office space etc.
- Ensure the smooth and adequate flow of information within the company to facilitate other business operations.
- Monitor inventory of factory supplies and the purchasing of new materials.
- Monitor costs and expenses to assist in budget preparation.
- Oversee facilities services, maintenance activities, and tradespersons (e.g electricians).
- Organise and supervise other office activities (recycling, renovations, event planning, etc.)
Qualifications
- A degree in business administration, business management, or a related field.
- Minimum 3 years demonstrable experience in an administrative, or similar role.
- Proficiency in Microsoft Office Suites.
Skills
- Outstanding communication skills (verbal and written) and interpersonal skills
- Capable of multi-tasking due to conflicting priorities in a professional manner
- Detail oriented and accurate in order processing
- Capable of working independently and as part of a team
- Excellent communication skills
Apply Now
Join Us!
Make a meaningful impact in transforming and preserving lives, one kitchen at a time. across Sub Sahara Africa.